Need help with your ski trip?
Terms and Policies
- Terms and Conditions of Booking Travel Products
- Terms of Use
- Privacy Policy
Making a Booking
- Do you include airfares in your Package? Can I purchase flights with you?
- Can I book Equipment Rentals without Boots?
- About Us
- What is included in my Package?
- What is ski-in/ski-out?
- How do I customize my Lift Tickets, Equipment Rentals and Transfers?
See all 14 articles.
- I'm having issues checking out/paying with my credit card
- Can I pay off my package in installments? Do you offer payment plans?
- Do you accept any other forms of payment other than credit card?
- Do you offer discounts for frontline workers?
- Can I split payment of my ski package among multiple credit cards?
- Can I pay in my country's own currency?
See all 15 articles.
- I'm specifically looking for a hotel that has a hot tub
- I'd like to make a request to check in early/outside the specified check in hours
- How many beds are in my room, condo or chalet?
- Why are the prices of certain rooms on SnowPak so much lower than the Hotel's official website?
- Which Hotels/Lodging have on-site parking available?
- The room description does not match the pictures of the room
See all 8 articles.
- Tahoe Value Pass - Product Description
- Tahoe Local Pass - Product Description
- Summit Value Pass - Product Description
- Northeast Value Pass - Product Description
- Keystone Plus Pass - Product Description
- 2022 Epic Australia Pass - Product Information
See all 23 articles
- Do you provide Travel Insurance for my trip?
- Tell me more about what AIG Travel Guard Insurance covers
- Does AIG Travel Guard Insurance also cover my flight?
- Do I have the option to purchase Pass Insurance for my Epic Pass?
Commonly asked questions
We do not currently offer airfares as part of our Ski Packages. If you would like to purchase flights, please book directly through the airline website.
There are a number of reasons why you can't check out:
- Incorrect credit card number, expiry date or security code
- Insufficient funds on the credit card
- The bank is blocking the payment
- The room you selected is booked out and no longer available
You can solve these issues by:
- Re-entering your credit card details
- Using a different credit card
- Checking with your bank to ensure no payments are being blocked
- Recreating your Itinerary with a different room and check out again
- Recreating your Itinerary and check out again
Please contact us if you continue to experience any difficulties with payment.
Unfortunately, we do not offer payment plans.
Your Ski Package may have a payment schedule where a deposit is taken by the hotel and the remaining balance is collected at a future date. You will be able to see your payment schedule on the bottom right of the Itinerary page before check out.
Occasionally, the hotel will fail to update their Payment Policy with us, resulting in the discrepancy that may be present on your bank statement.
Please reach out to the hotel directly or contact us with a screenshot of your charge if you believe you were incorrectly charged and we can look into it for you.