Falkensteiner Hotel Kronplatz - The Leading Hotels of the World

Know Before You Go

- All guests, including children, must be present at check-in and show their government-issued photo ID card or passport. - Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation. - Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. - Only registered guests are allowed in the guestrooms. - The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. - Parking height restrictions apply. - Cashless payment methods are available for all transactions. - Contactless check-out is available. - This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in Instructions

- Extra-person charges may apply and vary depending on property policy - Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges - Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed - The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation - Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) - This property accepts credit cards, debit cards, and cash - This property reserves the right to pre-authorize the guest's credit card prior to arrival. - Cashless transactions are available - Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit - This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Special Instructions

Guests will receive an email within 5 days before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.