Every autumn dozens of industry reps from resorts, properties and more descend on Ski.com headquarters in Aspen, Colo. to update us on what’s new for the coming season. We sat down to chat with Black Tie Ski Rental Delivery, North America’s largest ski and snowboard rental delivery service with 14 locations in British Columbia and the Western U.S. Here’s what the crew—Greg from Telluride, Seth from Big Sky, Kat from South Lake Tahoe, David from North Lake Tahoe, Jeremy from Mammoth, Roman from Crested Butte, Brad from Breckenridge, Keystone and Copper and Ryan from Sun Valley and Park City—had to share:
Q&A with Black Tie Ski Rental Delivery
Q: What’s new at Black Tie Ski Rental Delivery for 2015-16?
Greg: In addition to big, new lineup of ski and snowboard gear, we also have rental ski clothing.
Seth: We added Burton snowboard bindings and all-new junior premium skis and tons of new equipment for both men and women.
Jeremy: New equipment from Nordica, Volkl, Burton, Never Summer, Dynastar, K2, Salomon, Blizzard and Atomic.
Q: What makes your Black Tie Ski Rental Delivery stand out from other ski-rental options?
Brad: Our individually owned branches guarantee the best service possible.
Greg: In Telluride, we are the largest ski rental delivery option.
Seth: We are the only ski delivery option for Big Sky.
Kat: Our level of customer service sets us apart. We take excellent care of each client from start to finish.
David: The high level of service coupled with competitive pricing.
Ryan: Black Tie offers personal service from local experts.
Q: Why do you think guests return year after year to Black Tie Ski Rental Delivery?
Greg: In Telluride, we are the highest rated company on TripAdvisor.
Jeremy: In Mammoth, we have a five-star rating on both Yelp and TripAdvisor.
Seth: We keep guest stats and rental history on file so they don’t have to rely on memory. We guarantee guests get the best fitting equipment.
David: The ease of delivery and competitive pricing makes it a no-brainer for ski vacationers.
Roman: Consistency, timeliness and quality equipment, including heated boots. Plus our returning staff members are familiar faces to our guests.
Ryan: Friendly, knowledgeable and professional staff.
Q: What’s the No. 1 reason Black Tie Ski Rental Delivery partners with Ski.com year in and year out?
Greg: Ski.com represents the highest quality brand recognition and longevity in the ski industry.
Seth: Ski.com is easy to work with and has been behind Black Tie since the beginning.
Kat: Ski.com is the best in the industry.
Brad: I love the hands-on experience Ski.com experts have with their customers and partners.
Ryan: Ski.com’s commitment to excellent customer service from beginning to end.
Q: If possible, do you know how many years Black Tie Ski Rental Delivery has worked with Ski.com?
Greg: Black Tie has been working with Ski.com for 14 years.