The following provisions are designed to protect the customer and
Ski.com. The services provided and the respective responsibilities and
liabilities are outlined and governed by these:
TERMS AND CONDITIONS: It is the customer’s responsibility to read and
understand them. The tour packages (the “Package” or “Packages”)
outlined in this brochure are planned, developed and implemented by
Ski.com. Procedures for payment, changes, cancellation, and charges are
specified herein. In many cases, fees for changes and cancellations
reflect fees assessed by vendors providing elements of the Packages.
Once travel has begun, refund requests are reviewed on a case by case
basis; refunds for unused portions of Packages, if any, may not be
available on a pro rate or any other basis.
TRAVEL DOCUMENTS: Upon receipt of full payment, travel documents are
delivered by mail or otherwise, in the reasonable discretion of
Ski.com.
RESERVATIONS AND PAYMENT: Ski.com recommends that reservations be made
as early as possible to avoid disappointments. All bookings are subject
to availability at the time of reservation. Ski.com reserves the right
to change schedules with reasonable notice. A deposit (the “Deposit”)
is required at the time of booking or otherwise as provided herein or
pursuant to agreement. The Deposit amount will vary. When booking,
please verify and forward the amount of the Deposit to avoid
cancellation of the reservation. The balance of the cost for the
Package is generally due no later than sixty (60) calendar days prior
to departure. Final due dates vary depending upon specific elements of
Packages. Late bookings are accepted subject to availability; full
payment, however, may be required immediately. Specific details
regarding payment may be obtained from your travel agent or Ski.com.
All prices and services specified in this brochure are subject to
change without notice.
PACKAGE INCLUSIONS/EXCLUSIONS/SUBSTITUTIONS:
Packages in this brochure include (1) lodging accommodations
(“Lodging”) for the selected number of nights and (2) features as
described under Package inclusions. The customer is responsible for any
and all other costs or expenses associated with the Package. All
prices, unless otherwise stated, are per person based on double
occupancy per bedroom. Package prices do not include taxes, gratuities
and service charges, if any, unless specified otherwise. Additional
nights of Lodging, when not purchased as part of the Package, do not
include the Package’s features. The Package’s features maybe
restricted, modified, or withdrawn at any time. Ski.com reserves the
right, at any time, to substitute comparable, alternative Lodging, to
reasonably alter or substitute scheduled itineraries, or to do both.
PRICE CHANGES/PRICE GUARANTEE: Prior to receipt of Deposit, Package
prices are subject to change without notice. Upon receipt of Deposit,
domestic and Canadian Package pricing is guaranteed; upon receipt of
full payment, International Package pricing is guaranteed. Any changes
to bookings will be subject to the applicable Package’s price at the
time of change and any fees set forth below.
CHANGE FEES: All changes are subject to availability. Immediately
notify your travel agent or Ski.com of any desired changes. Changes
made prior to mailing [delivery] of Package documents will be assessed
a handling fee of One Hundred dollars ($100.00) per person (the
“Pre-Delivery Fee”). Changes requiring reprinting of documents will
require an additional One Hundred dollars ($100.00) handling fee per
person (the “Reprinting Fee”; collectively, the Pre-Delivery Fee and/or
the Reprinting Fee are hereinafter referred to as the “Handling Fee”).
The Handling Fee must be received before new documents are issued. If
the Handling Fee is not received within five days prior to departure,
the customer will be responsible for any express delivery charges
incurred and any other expenses or damages caused by the delay. The
Handling Fee may be waived in certain hardship situations at the
discretion of Ski.com. THE HANDLING FEE IS IN ADDITION TO ANY
APPLICABLE CANCELLATION FEES.
CANCELLATION FEES AND REFUNDS: Cancellations received more than sixty
(60) calendar days prior to travel will be assessed One Hundred dollars
($100.00) per person plus any fees assessed by the Lodging, airline,
and/or other vendors. Airfare cancellation fees are governed by the
rules applicable to the fare basis used and some fares are
nonrefundable. Generally, Lodging providers do not provide refunds for
late arrivals or early departures. If notice of cancellation is
received 60 or fewer days prior to arrival, regardless of the reason
for the cancellation, part or all of amounts paid may be forfeited.
Consult your travel agent or Ski.com for specific details regarding
cancellation fees and refund request procedures at time of booking. To
avoid unexpected surprises, we strongly urge you to insure your
investment in your vacation. Ski.com will always work for you to
arrange any cancellation required subject to these fees.
AIR TRANSPORTATION: Airfares are based on the applicable airfare at the
time of booking. Airfares quoted are those in effect at time of booking
and are subject to change without notice. Airfares can be protected
from increase only by payment in full and the issuance of tickets.
Changes in flight itineraries by the passenger after the issuance of
tickets may result in an increased airfare. Ski.com has no control over
airline flight itineraries; we urge you to purchase insurance to
prevent unwanted changes to your trip that reduce its value. All air
travel requires photo identification acceptable to the authorities.
INTERNATIONAL TRAVEL: International travel will require certain
additional documents including passport and in some cases visas. Your
travel agent or Ski.com can provide information about documents
required for U.S. passport holders which the customer is responsible
for obtaining. If you have any questions about the validity of an
identification for this purpose, they must be resolved before travel by
consulting with the appropriate authorities.
SPECIAL TRAVEL REQUIREMENTS: The Packages in this brochure are
available to all persons. Please note the Lodgings and other services
described in this brochure and made available through Ski.com do not
necessarily have the appropriate special services or equipment to
accommodate persons with disabilities. Ski.com must be informed of any
special requirements at the time of initial booking. Any special
service and/or equipment fees will be the responsibility of the
customer.
MILEAGE BONUS PROGRAMS: Customer will generally be entitled to mileage
provided by airlines that provide mileage bonus programs for the class
of ticket issued. Specify your valid account number for the airline
providing the service at the time of booking. After traveling, any
request for copies of travel documents for mileage verification
purposes will be assessed a Fifty dollar ($50.00) per person processing
fee.
RESPONSIBILITY AND DISCLAIMER: LITIGATION: Adventure travel, high
altitudes, skiing and snowboarding involve risks about which the
customer must make himself or herself aware. By participating in a
Ski.com package, the customer does hereby agree that neither the
customer nor his or her heirs, personal or legal representatives,
agents, assigns or family members will bring suit or make a claim for
illness, injury or death resulting from the negligence (but not the
reckless, willful, or fraudulent conduct) of Ski.com, its employees,
officers, directors, managers, agents, contractors or affiliated
organizations or the supplier of any element of the Package
(hereinafter referred to as the “Suppliers”) as a result of the
customer’s participation in the Package. Suppliers, including but not
limited to those arranging for or providing air and ground
transportation, sightseeing arrangements, ski and snowboard rentals,
and Lodging, are independent contractors and are not employees of
Ski.com. All documents, including but not limited to travel documents,
are issued subject to Suppliers’ terms and conditions, which are
incorporated herein by this reference. Neither Ski.com nor the
Suppliers for which Ski.com acts as agent(s), shall be held liable for,
and customer waives any claim against, Ski.com and the Suppliers for
loss or damage to property, or injury to person caused by reason of any
failure of performance, defect, negligence, or other wrongful act or
omission (except for willful, wanton or intentional acts or omissions).
Ski.com and selling agents act only in the capacity of agents for the
customer on all matters pertaining to Lodging, activities, and
transportation whether by air, rail, bus, automobile or otherwise and
as such Ski.com and its agents shall not be liable for any injury,
damage, loss, accident, delay, schedule change, or irregularity which
may be occasioned whether by reason of any Supplier or otherwise in
connection therewith. The passenger contract in use by the airline
and/or any other Supplier hereunder shall constitute the sole contract
between the respective company and the customer and/or purchaser of the
Package. If a customer is removed from any Package for any reason, a
partial or full refund may be requested in accordance with these Terms
and Conditions. If a Package is canceled and the customer is not at
fault and has not canceled in violation of these Terms and Conditions,
all sums paid to Ski.com shall be promptly refunded to the customer.
Ski.com shall have no responsibility beyond the refund of all monies
paid by the customer for the Package. Ski.com does not guarantee any
specific flight schedule and will not be responsible for lack of
adequate connections, delays or changes of schedules. This agreement is
entered into under and shall be governed by the laws of the State of
Colorado. The customer agrees that the proper venue for litigation
shall be Pitkin County, Colorado.
PHOTOGRAPHY: Photographs in this brochure may not be specific to the
area. They are all copyright 2007 Ski.com and/or the photographer and
may not be copied or reproduced in any form without the advance written
permission of Ski.com or the photographer.
MAPS: The maps in this brochure represent approximate locations of
properties and are not intended to be exact or to scale.