Hi Bobbi,

I just wanted to drop you a note to tell you that we had a wonderful time on our trip to Vail.  Mother nature was good to us with about 18" of new snow during the week.  On the big powder day we skied run after run of fresh tracks in the back bowls and blue sky basin.

All of our travel plans and the accommodations worked out great.  We really relaxed and enjoyed everything.  Thanks for your help and attention to detail.

We will talk to you next year!

M.B.

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February 6, 2007

I am a new client of Ski.com and had my first experience today with Cheryl Frymire.  I wanted to report to you the remarkable experience that Cheryl has provided me.  I called for a last minute get-away to a rather vague location to leave tomorrow and return on Sunday.  AND I wanted a cheap trip! 

Cheryl worked diligently to look at a broad range of options, focusing on price and quality of location.  Meanwhile, she continued to set my expectations during her research time and provided me her direct phone line. She followed up quickly when she needed to research for an answer and didn’t want to keep me waiting on the phone.   Cheryl was friendly, patient, proactive, and also able to relate well to a fellow solo travel.   She emailed responses to my several questions and was also flexible to work around my technology constraints.  Finally, in stating my travel itinerary, Cheryl went above and beyond to provide her home telephone number in the event that I had questions or concerns while traveling alone.  Incredible.  I have already told many of my friends about my experience. 

Cheryl has made my week and made a last minute ski getaway possible at a very reasonable price!  Because of my experience with Cheryl, I will certainly recommend Ski.com to friends and colleagues.  As one who works directly with clients myself, Cheryl has modeled customer delight.   What an asset to your operation.

Many thanks,

Amanda

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January 23, 2007

Hi Bobbi -

Just wanted to let you know that we had a fabulous trip to Big Sky! All went smoothly, and the Big Horn Condo was perfect (except for housekeeping insisting on putting queen size sheets on a king size bed!) The weather was great and the 12" of fresh powder for our last day was the icing on the cake. Too bad the temps were 10 below by then, but we made the best of it. By that nite it was 22 below, so we weren't too sorry to leave the next day. It's quite a spectacular area, and we also had a blast snowmobiling thru Yellowstone the one day. Thanks for all the arrangements.

Thanks again for everything, and keep us posted on any last minute great deals that maybe just Tony and I might be able to take advantage of!

J.P.

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January 12, 2007

I just want to applaud your 3D maps. I like to get a look at an area before I ski there and this is a better way for me to visualize the mountain than with a 2D map. Good job.

R.H.

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January 12, 2007

Hi Lori-

I just wanted to thank you for planning our recent trip to Park City. 

We had a great time. Everything worked so smoothly- without a hitch. 

And the best part-you even managed to have it snow while we were 

there. Nice job!

Thanks again and I'll be in touch the next time.

Regards,

J.M.

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January 11, 2007

Jana,

Thanks for your help!!  I am very impressed with you and your pricing... I have a new "ski buddy".

FYI:  I saw the write up in Travel Agent magazine and thought I would give you a try.  I will pass your phone contact info to my co-workers, you have been wonderful!

Thanks for holding the space and I will get back to you ASAP.

S.B.,CTA

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January 10, 2007

Hi,

I wanted to pass along to you the wonderful service provided by one of the concierge at ski.com named Francesca.  My daughter and I spent 5 wonderful days at Deer Valley and all of the special arrangements were made by Francesca.

We were very pleased with our accommodations at the Chateau and the dinner reservations were perfect.  I spoke with her at length about what kind of cuisine I was looking for and she was very helpful in making suggestions as it had been over 5 years since I was there.  I almost felt as if she was responsible for the 2 feet of fresh powder that fell the day and evening we arrived!  You are fortunate to have someone of her caliber on your staff and I wanted to share my appreciation with you.

Sincerely,

K.H.

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January 3, 2007

Re: Tom Nugent

Mountain Vacation Specialist

Dear Sir:

I have worked with Tom Nugent through Ski.com for the past seven years.  My family and I have skied at a number of resorts throughout Colorado, Utah, Wyoming and British Columbia.  Working with Tom has been a pleasure, and I have found him to be extremely helpful in selecting our accommodations.

In the past I have found Tom to be extremely professional and knowledgeable with regards to all of the resorts that we have visited over the years.  His honesty is overshadowed only by the courteous manner in which he has dealt with me over the phone.  Probably his most unique quality is the fact that he really is a “straight shooter” in that he has never acted in a deceptive way when describing accommodations at a specific resort.  This type of service is invaluable and certainly is not available through your standard internet discount travel agencies.

I consider Tom Nugent to be a good friend, although we have never met in person.  It certainly is nice to know that I can call Ski.com and have somebody whom I trust to give me useful and accurate recommendations when I travel to ski country.  In closing, I think you should feel fortunate to have such a hard-working, dedicated individual working at Ski.com.  Tom always goes the extra mile to give the best service possible including working on holidays.  Most recently he actually got a message I left on his voicemail on New year’s Eve and took the time to book a flight and accommodations for me, and I was quite impressed with his extra effort.

Sincerely yours,

D.S., D.O.

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December 1, 2006

These maps are AWESOME!!!! They have helped me tremendously in planning my first ski trip. Thank you so very much for putting in all the work.

P.L.

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November 21, 2006

About time!!! That is what skiing needed. It puts a perspective on things tha a 2D map cannot. Righton!!!!!!

M.K.

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November 13, 2006

Your 3D Maps are like no other. It has definitely help me and my friends plan our next epic winter. Just wish you had more are available but we are understanding about it. Just a pilot program. Thanks a bunch and keep up the good work.

P.N.

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October 26, 2006

I am an expert skier who skis every week and once a year at a destination resort. This is absolutely the best resort guide I've EVER come across ! This allows me to verify the TRUE proximity of the lodging being offered on the typical 1-800 reservation #. I can also review the type of skiing a resort offers like; above the tree line, chutes, alpine, faces, bowls, all of it !! Amazing work ! Please keep it up and add more. I am sending this website link to my entire community of skier friends.

M.M.

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March 22, 2006

Just wanted to write and say what a perfect vacation we had! Everything went off as planned without one single hitch! Leo was wonderful; knowledgable and more than ready to help at a moments notice. He was full of suggestions and we would follow him anywhere! The hotel was charming; exactly what we were looking for.

My immediate family and I are considering your Cortina trip next year. We'll look forward to the details. We just hope the airport isn't as far away as Munich was from Innsbruck. That's the only thing I would've changed about our trip.

We will highly recommend ski.com to anyone we know! Thanks again for all your help and how easy you made everything!

Sincerely,

S.G.

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March 17, 2006

For the last three months, I have had the pleasure of booking a variety of reservations through one of your agents, Connie Morrell. She was my first contact with ski.com, and what an impression she made on me with her knowledge, her pleasant phone manner, and her professionalism. I am new at my job as personal assistant to a well-traveled couple who have very particular likes and dislikes, and over the course of my contact with Connie there were changes that had to be made, upgrades, etc. Connie never wavered in her professional demeanor, always just as polite, warm, and businesslike as one could hope for. She must have been very busy with all the ski reservations this time of year but never gave the slightest indication of being swamped, tired, exasperated or anything. Always classy and gracious, and the travel documents she sent to me were beautifully presented in a timely fashion, thorough, and accurate.

I don't know how many employees you have there, but I hope you know what a jewel you have in Connie. I am already looking forward to next December to start booking with her again. Ski.com is certainly fortunate to have her on staff.

Sincerely,

J.C

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March 10, 2006

Martha-

I just sent off an email to the hotel in Kitzbuhel to tell them how wonderful they were; I would recommend the Goldener Grief to anyone going to Kitzbuhel.

We were treated so royally by the Lufthner tour company as well! They sent a guide with us on the bus from Munich to Kitzbuhel; her name was Veronika Schussmann and she was thee best! Just so personable and helpful. She helped arrange all the tours for non-skiers to Innsbruck and Salzburg, a sleigh ride after skiing and told us all sorts of interesting things about the area. Once again, I would highly recommend her and the tour company to anyone you send there.

We are talking to friends about the 2007 trip to Argentine and Peru already; I sure hope you can join us as it would be great to see you again and also, have you as our expert on So America. If you can't come, we better start taking some crash courses in Spanish! We will have our group picture parties in early April so hopefully, we can have a price by then. Thanks again.

A.

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February 21, 2006

To Whom It May Concern:

I have just finished two years of working with Adventures on Skis/Ski.com. I have been taking groups to Innsbruck, Austria for the past 19 years.

Two years ago I switched to Adventures of Skis/Ski.com after meeting with Leo.

Laurie McKinnon has been the person who I worked with for the past two years. I want someone who pays her to know that she has done an outstanding job. After 19 years one would think every question and every situation would have been handled. There is always something new, and Laurie handled it.

I want to thank the support staff that works with Laurie. I am sure there are others who take care of different aspects of the trip.

This past month we had 104 people in our group. A very small number of people were a pain. I am sorry to say ugly Americans. Alexandra and Luc, our two hosts on sight were wonderful. They handled these few problems very professionally. I have known Alexandra and Luc for many years and am most happy with their service to my groups. Each year I do an end of the trip survey. Again this year Alexandra and Luc received high marks for their service to the group.

My compliments to the Hotel Grauer Bar. Their staff went out of their way for our group. The hotel received many wonderful compliments for their service. This was my 17-year staying at the Grauer Bar.

I look forward to working again with Laurie, as we have already begun plans for the next trip.

Fr. Tim Keppel, C.R.

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February, 17, 2006

Just over two weeks ago I contacted your group regarding attempting to arrange for a vacation.

I am fully aware that is your job. However, I so have to compliment your employee (Kim Kindig). I had several days to pick from and several places to go. I must have fired back to her 9 emails in less than two hours and each was responded to promptly and wisely. The trip she arranged was perfect and I have to so my FIRST experience with ski.com was highly pleasurable and I am most sure more will be planned in the future.

Sincerely

R.A, MD

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February, 15, 2006

Hi Francesca,

We want to thank you for a great time in Aspen. The four days were perfect. Your attention to detail to provide us with everything we needed was the hit of the trip.

P & J

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January 20, 2006

Alex,

Well....just got back from Deer Valley....it was beyond our comprehension.

Alex, we thought that last year you hit the bull's eye with your arrangements. Given that, this year you split last year's arrow dead center again.

It is difficult to even describe the wonders of this trip. The transportation was perfect....The Chateau was brilliant...the food (everywhere on the hill) was breathtaking.....and the skiing...well, we had over 3ft. of fresh powder during our visit.

On top of all the above, the people everywhere were totally dedicated to making the experience easy....store your skis for free....guides if you want a skiing orientation to the courses....people at each slope map to give advice.

Alex, I have had a lot of vacations. This was so much better than anything else in my life that there really is no second place. Put us in your "tickler" file and contact us in August to set up the next year's trip....same everything!

In closing, let me tell you that I have referred you to about a zillion people and will continue to do so.

Thanks again.

C.B

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January 19, 2006

I wanted to send you a quick note regarding the assistance your staff provided before, during and after my recent trip to Snowmass/Aspen. Words can't explain the overwhelming pleasure my group, especially me, received from working with Hans for the reservations and Francesca for literally taking care of everything else.

I'm probably telling you something you already know but I wanted to express my gratitude. Hans is very well informed and very friendly, putting a group of very picky guys, based solely on my conversations with him, into wonderful accommodations. Francesca went over and above, even while off duty to make our trip that much more special. She is truly magnificent at what she does.

In closing, thanks to ski.com for a wonderful trip!

B.M

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January 18, 2006

Dear Joel,

I'm very tardy on getting this "thank you" note out to you for the wonderful accommodations that we had for our ski trip!

The Pan Pacific was the right decision from both a location & an amenity aspect. The staff was very attentive, extremely friendly, professional, the facilities were clean & the location was superb. We had a blast talking with the staff (what a delightful group of young people) & they were basically at our beck & call whenever we wanted to go somewhere or get picked up. You were correct - we did not need a car...we could have used more snow, but we did not need a car!

When we're ready to travel again for a ski trip, we will be in touch! You're the best!!!

L.T.

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January 6, 2006

Dear Ski.com,

I just wanted to take a minute to thank you for your efforts in booking me and my family a wonderful trip to Keystone, CO. We had a great time and the accommodations were excellent. I received an email from Ski.com regarding low air fares on United Airlines. Can you quote me a trip to Breckenridge between the dates of February 11-18th, 2006. I am flexible with the dates but would like to be there on February 16th for sure (its my wife's birthday). I'm looking for something reasonable, near the lifts, to include roundtrip air, lift tickets and ski rental for 4 days, ground transfers and lodging. I've also copied a friend of mine to whom I've highly recommended you to him for his ski travel plans to Winter Park or surrounding area. I'm sure he'll be pleased with your efforts. Thanks again for the wonderful service...........

G.G.

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January 1, 2006

Our trip was perfect. Literally perfect. We all had a blast. I think you will be booking the exact same trip for us next Christmas. Thank you for your help, it couldn't have been any better.

M.F.

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December 19, 2005

Dear Ski.com,

I am very pleased to be writing to let you know one of your employees is doing a fantastic job. Even though right in the middle of peak booking season, S.K. goes over and beyond the call of duty to see that my many requests are handled in an efficient and timely manner. She is very patient in dealing with the many changes and the "what if's" posed by my clients. Not only does she quote a rate over the phone, she follows up with an email. This is most helpful and enables me to keep track of what has been quoted.

In this day and age when everyone is so quick to criticize, I wanted to let you know how nice it is to work with someone who actually delivers excellent customer service. S.K. is a true asset to Ski.com.

Keep up the good work and here's to a successful ski season!

Sincerely,

C.F.

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June 16, 2005

Re: Follow-up for Zermatt Trip
Dear Ski.com,
Thank you for my best vacation ever!!! The spring snow was fine and it even snowed on the 4th day. I had five wonderful days skiing and achieved an advanced level. I loved exploring the town and enjoyed the cultural diversity of people- I was totally at ease as a single traveler and made some nice friends. Hotel Albana Real was perfect- very helpful, convenient, and a beautiful place to stay. There was opportunity to explore other areas of Southern Switzerland, but I preferred hiking around Zermatt. I'd love to return for more skiing in Zermatt- perhaps earlier next spring. Please send the information on summer skiing- I am not sure I'll have the opportunity for a summer vacation, but I may be able to swing it. Absolutely, I am interested in your program to Austria as well. I understand that skiing in Austria is more challenging by the less smooth nature of the slopes- I'd like to learn to be comfortable in all skiing conditions.
I'd look forward to your assistance for my future trips.
All the best,
L.

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March 18, 2005

Re: Commendation

To whom it may concern:

I recently organized a ski vacation with Ski.com and wish to write to express my high regard for your sales agent, C.B., who helped arranged the trip.

From the first phone call I found her manner to be friendly, enthusiastic and professional. It is a refreshing change to encounter good service standards and I was very happy with the service I received. To top it all off, the trip itself was wonderful and a great time was had by all.

I shall certainly contact Ski.com for any future ski vacations.

Kind regards,

J.H.

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March 16, 2005

Dear Ski.com,

Just a quick note to let you know how much I enjoyed the Blue Mesa on this trip to Tride. A real "save" from Resort Quest and Ski.com. So, thank you for your time and patience planning my trip, your expert advice on which unit to book and for exceeding my expectations for the accommodations.

Perhaps over the summer you'll help plan my snow-search in Argentina!

R.B.

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January 11, 2005

Dear Ski.com,

You may hear complaints when things do not always go as planned, but I want to let you know what a wonderful job your travel agent, K.P. performed for us on our recent ski vacation.

K.P. was thoroughly professional, knowledgeable and efficient. As a result, our trip was great, with excellent accommodations, travel connections and value. Our two teenagers have wanted to go skiing for years, but I was always overwhelmed about where to start.

As the date of our trip approached, I was a little apprehensive as to how it would all turn out. I need not have worried. With K.P.'s expert advice, our week's stay in Keystone's River Run Village was absolutely perfect for us.

You may be sure we will recommend and use your services in the future.

Sincerely,

S.T.

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January 26, 2005

Dear Ski.com,

I'm writing this letter to praise one of your employees. Recently, I booked three separate ski trips that I had to cancel due to unforeseen circumstances with each client.The first one was for my brother and D.E. worked so diligently on various options for him and his wife. He had to cancel due to scheduling conflicts.

The second was a $17,000 trip for a party to the Ritz Carlton Club in Colorado. They cancelled in less than 24 hours and D.E. went the extra mile and lowered their $4,000 penalty to one for $250.00!!

Lastly, I had four young men traveling to Salt Lake City to ski. Unfortunately, we had a massive blizzard here in New England and it messed up their plans. D.E. was quick on her feet and had an upbeat attitude and rescheduled their trip for me. She also went the extra mile with Delta to obtain a refund for one of the gentleman who could not travel.

I will always sell Ski.com with confidence because of conscientious employees like D.E. Please shower her with accolades because she is an asset to your company!

I promise to send you more business and will recommend your company.

Warmest regards,
S.K.
Leisure Consultant