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January 1, 2006
Our trip was perfect. Literally perfect. We all had a blast. I think you will be booking the exact same trip for us next Christmas. Thank you for your help, it couldn't have been any better.
M.F.
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December 19, 2005
Dear Ski.com,
I am very pleased to be writing to let you know one of your employees is doing a fantastic job. Even though right in the middle of peak booking season, S.K. goes over and beyond the call of duty to see that my many requests are handled in an efficient and timely manner. She is very patient in dealing with the many changes and the "what if's" posed by my clients. Not only does she quote a rate over the phone, she follows up with an email. This is most helpful and enables me to keep track of what has been quoted.
In this day and age when everyone is so quick to criticize, I wanted to let you know how nice it is to work with someone who actually delivers excellent customer service. S.K. is a true asset to Ski.com.
Keep up the good work and here's to a successful ski season!
Sincerely,
C.F.
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June 16, 2005
Re: Follow-up for Zermatt Trip
Dear Ski.com,
Thank you for my best vacation ever!!! The spring snow was fine and it even snowed on the 4th day. I had five wonderful days skiing and achieved an advanced level. I loved exploring the town and enjoyed the cultural diversity of people- I was totally at ease as a single traveler and made some nice friends. Hotel Albana Real was perfect- very helpful, convenient, and a beautiful place to stay. There was opportunity to explore other areas of Southern Switzerland, but I preferred hiking around Zermatt. I'd love to return for more skiing in Zermatt- perhaps earlier next spring. Please send the information on summer skiing- I am not sure I'll have the opportunity for a summer vacation, but I may be able to swing it. Absolutely, I am interested in your program to Austria as well. I understand that skiing in Austria is more challenging by the less smooth nature of the slopes- I'd like to learn to be comfortable in all skiing conditions.
I'd look forward to your assistance for my future trips.
All the best,
L.
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March 18, 2005
Re: Commendation
To whom it may concern:
I recently organized a ski vacation with Ski.com and wish to write to express my high regard for your sales agent, C.B., who helped arranged the trip.
From the first phone call I found her manner to be friendly, enthusiastic and professional. It is a refreshing change to encounter good service standards and I was very happy with the service I received. To top it all off, the trip itself was wonderful and a great time was had by all.
I shall certainly contact Ski.com for any future ski vacations.
Kind regards,
J.H.
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March 16, 2005
Dear Ski.com,
Just a quick note to let you know how much I enjoyed the Blue Mesa on this trip to Tride. A real "save" from Resort Quest and Ski.com. So, thank you for your time and patience planning my trip, your expert advice on which unit to book and for exceeding my expectations for the accommodations.
Perhaps over the summer you'll help plan my snow-search in Argentina!
R.B.
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January 11, 2005
Dear Ski.com,
You may hear complaints when things do not always go as planned, but I want to let you know what a wonderful job your travel agent, K.P. performed for us on our recent ski vacation.
K.P. was thoroughly professional, knowledgeable and efficient. As a result, our trip was great, with excellent accommodations, travel connections and value. Our two teenagers have wanted to go skiing for years, but I was always overwhelmed about where to start.
As the date of our trip approached, I was a little apprehensive as to how it would all turn out. I need not have worried. With K.P.'s expert advice, our week's stay in Keystone's River Run Village was absolutely perfect for us.
You may be sure we will recommend and use your services in the future.
Sincerely,
S.T.
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January 26, 2005
Dear Ski.com,
I'm writing this letter to praise one of your employees. Recently, I booked three separate ski trips that I had to cancel due to unforeseen circumstances with each client.The first one was for my brother and D.E. worked so diligently on various options for him and his wife. He had to cancel due to scheduling conflicts.
The second was a $17,000 trip for a party to the Ritz Carlton Club in Colorado. They cancelled in less than 24 hours and D.E. went the extra mile and lowered their $4,000 penalty to one for $250.00!!
Lastly, I had four young men traveling to Salt Lake City to ski. Unfortunately, we had a massive blizzard here in New England and it messed up their plans. D.E. was quick on her feet and had an upbeat attitude and rescheduled their trip for me. She also went the extra mile with Delta to obtain a refund for one of the gentleman who could not travel.
I will always sell Ski.com with confidence because of conscientious employees like D.E. Please shower her with accolades because she is an asset to your company!
I promise to send you more business and will recommend your company.
Warmest regards,
S.K.
Leisure Consultant